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Privacy policy

Privacy and Terms

Your privacy, in plain language. We take it seriously, and this page explains exactly how.

In crisis now? Call our crisis line: 780-827-1791 (evenings and weekends). Business hours, call 780-827-3776.

The short version

The 60-second version

We take your privacy seriously. Here is what you need to know.

  • We do not track you. No advertising pixels, no Google Analytics, no social media tracking.
  • We do not save your browsing history.
  • If you fill out a form on this site, that information is automatically deleted after 30 days.
  • We do not publish our physical address.
  • If you call our crisis line, what you share is confidential, with two exceptions: mandatory child-protection reporting, and an immediate risk to life.
  • Our website data is stored on Canadian servers in Montreal.

The full policy is below. If you have questions, call us at 780-827-3776 (Monday to Friday, 9am to 4pm).

What we collect How long we keep it Confidentiality Third-party services Your rights Where data is stored Accessibility Terms of use Updates
Full policy

What we collect and why

We collect only what is necessary to provide our services and process donations.

Contact form submissions

We collect your name (optional), your message, and your preferred contact method. This information is used only to respond to your inquiry. It is deleted automatically after 30 days.

Donation processing

Donations processed through CanadaHelps are subject to CanadaHelps' own privacy policy. We receive a record of the donation amount and your name for tax receipt purposes. We do not store your payment card information.

Website analytics

We do not use Google Analytics, Facebook Pixel, or any third-party tracking tools. If we use any analytics, they are privacy-respecting and do not set persistent cookies.

How long we keep your information

Contact form submissions are automatically deleted 30 days after submission. This is intentional. We do not build databases of people who have reached out to us for support.

Donation records are retained as required by CRA regulations for charitable organizations.

Confidentiality and when we must share information

All information shared with our staff, by phone or in person, is held in strict confidence.

There are two situations where we are required by law to share information without your permission:

  1. Child protection: If we have reasonable grounds to believe that a child is being or has been abused or neglected, we are required under Alberta's Child, Youth and Family Enhancement Act to report this to Alberta Children's Services.
  2. Immediate risk to life: If there is an immediate risk to your life or the life of another person, we may need to take action to prevent serious harm.

In both cases, we will tell you what we are doing and why. These exceptions are rare. Our default is always confidentiality.

Third-party services

We do not use third-party tracking or advertising services on this website.

Donations are processed through CanadaHelps. When you donate, you are also subject to CanadaHelps' privacy policy, available at canadahelps.org.

We do not sell, rent, or share your personal information with any third party for commercial purposes.

Your rights under Canadian privacy law

Under PIPEDA (Personal Information Protection and Electronic Documents Act) and Alberta's Personal Information Protection Act (PIPA), you have the right to:

  • Know what personal information we hold about you
  • Request access to your personal information
  • Request that we correct inaccurate information
  • Request that we delete your information, subject to legal retention requirements

To make a request, contact us at 780-827-3776 or info@gcths.ca.

Where your data is stored

Website and form data is stored on Canadian servers located in Montreal, Quebec. We do not transfer your personal data outside Canada.

Accessibility

Grande Cache Transition House Society is committed to making this website accessible to everyone, including people with disabilities.

This site is built with WCAG 2.2 Level AA accessibility guidelines in mind.

If you experience a barrier on this website, please let us know:

We will work to address the issue as quickly as possible. If you need information in an alternative format, please contact us.

Terms of use

This website is provided for informational purposes. The content on this site is intended for individuals seeking information about GCTHS services, community members, and professionals.

GCTHS makes reasonable efforts to keep the information on this site accurate and current. However, we make no warranties about the completeness or accuracy of the information provided.

The crisis line number, addresses, and program hours are subject to change. If you need current information, please call us at 780-827-1791 (evenings and weekends) or 780-827-3776 (Monday to Friday, 9am to 4pm).

This site is for information only. It does not constitute legal, medical, or counselling advice.

Updates to this policy

We may update this policy from time to time. Changes will be posted on this page. If you have questions about any changes, contact us at 780-827-3776.

Last updated: pending launch.

We are here

Your safety comes first

If you are worried that your internet use is being monitored, please call us instead of using any form on this site. Our crisis line is answered evenings and weekends, and it is always confidential and free. For business hours, call 780-827-3776.

Crisis line: 780-827-1791 (evenings and weekends). Business hours: 780-827-3776 (Mon-Fri, 9am-4pm).